User's Documentation:
- Most of our software products include concise user's
documentation. Most questions may be answered by referencing this
documentation.
Email Support:
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E-mail support is provided free of charge
to all registered users. Registered users should complete an on-line
form that contains the information our support staff needs to solve any
problems quickly. We have a Support Team standing by during regular
office hours (9am to 5pm EST M-F) to assist you in a timely manner.
- Click here to access our Online
Support Form.
User Forums:
- We provide several User Forums, giving our valued
users a place to meet, share ideas, and offer much appreciated
suggestions. Please do NOT post Support Inquiries within the
forums, instead please submit an Online
Support Form as described
above.
- Software Revision/Update Announcements are also
provided in our User's Forums.
- Click Here to access our User
Forums.
Knowledgebase Articles:
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Knowledgebase Articles
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CompuHost Karaoke Hosting Solution |
FastTracks V2 SongBook Creator |
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Telephone Support
- All software support inquiries must be initiated by submitting an
Online Support Form. Most support issues
are answered and remedied expeditiously utilizing the online support
process. If your support inquiry warrants a telephone contact we'll be
happy to make the call free of charge. Telephone support, when deemed
necessary is provided during regular business hours, M-F 9am to 5pm EST.
Please reference the User's Documentation and all other available
support resources before requesting a telephone contact.
Software Registration Transfers
- FastTracks V2 SongBook Creator Only:
FastTracks V2 SongBook Creator Serial Numbers and their associated
unlock codes are unique to the computer hard drive the software is
installed on. In the event you wish to move the software to another
computer (installing the software on more than one computer at a time is
a violation of our software user's license), or after reformatting the
existing hard drive, please submit a
Registration Transfer Request by CLICKING HERE.
FastTracks V2 AutoUpdate Subscription Renewals
- To instantly renew your AutoUpdate Subscription
please click here.
Update Policy:
Software Update/Revision Announcements and download
links are provided in our User's Forums.
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Minor Program Revision Updates will be
provided for free download to registered users of the previous
version. |
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Major updates will be provided for free
download to registered users if they purchased the previous version
within 60 days prior to the update release. |
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Other updates will be available at special
pricing directly from Invicion Software Solutions. . |
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Support Policies for
Trial Software:
- Trial software includes email and
on-line support for the duration of the trial period..
Support Policies for Free Software:
- Support for free software is limited to
web support (knowledgebase and discussion forum) only. There is no email
support available for free software.
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